Feature Toggles
Learn how to manage branch features
What Are Feature Toggles?
Feature toggles are switches in your branch settings that enable or disable specific platform features. They give you control over which capabilities are active for each branch, allowing you to start simple and add features as your needs grow.
When a feature is enabled, its corresponding tab or page appears in the branch navigation and the feature becomes fully functional. When a feature is disabled, the tab disappears and the feature is inactive for that branch.
Available Feature Toggles
Kitchen Display System (KDS)
What it does: The Kitchen Display System provides a real-time screen in your kitchen that shows incoming orders. Kitchen staff can see what needs to be prepared and update order statuses as they work.
When to enable it:
- You have a tablet or monitor available in the kitchen
- You want to replace paper tickets with digital order display
- You are ready for real-time order tracking
What happens when enabled:
- A Kitchen Display tab appears in the branch navigation
- Customer orders appear on the KDS in real time
- Kitchen staff can update order statuses directly on the display
What happens when disabled:
- The Kitchen Display tab is hidden
- No KDS functionality is available for this branch
- Existing order data is preserved and accessible when re-enabled
See Kitchen Display (KDS) for complete details on using this feature.
Order Management
What it does: Order Management gives you a comprehensive view of all customer orders. You can view, filter, and manage orders, track statuses, and review order history.
When to enable it:
- Customers place orders through your digital menu
- You need administrative control over order tracking
- You want order history and management capabilities
What happens when enabled:
- An Order Management tab appears in the branch navigation
- You can view and filter all orders
- Order status management becomes available
- Order history is accessible
What happens when disabled:
- The Order Management tab is hidden
- Administrative order management is not available
- Existing order records are preserved
See Order Management for complete details on using this feature.
Customer Reviews
What it does: Customer Reviews allows your customers to leave feedback about their dining experience. Reviews appear in a dedicated section where you can read and respond to customer comments.
When to enable it:
- You want to collect customer feedback
- You are ready to monitor and respond to reviews
- You want to understand customer satisfaction
What happens when enabled:
- A Reviews tab appears in the branch navigation
- Customers can submit reviews through the digital menu
- You can view and manage all customer reviews
What happens when disabled:
- The Reviews tab is hidden
- Customers cannot submit reviews for this branch
- Existing reviews are preserved and accessible when re-enabled
How to Manage Feature Toggles
Enabling a Feature
- Navigate to your branch Settings
- Scroll to the Feature Toggles section
- Find the feature you want to enable
- Click the toggle switch to turn it on
- The toggle will switch to the active state
- The change takes effect immediately
Disabling a Feature
- Navigate to your branch Settings
- Scroll to the Feature Toggles section
- Find the feature you want to disable
- Click the toggle switch to turn it off
- The toggle will switch to the inactive state
- The corresponding tab disappears from the branch navigation
Disabling a feature does not delete any associated data. You can re-enable the feature at any time and all previous data (orders, reviews, etc.) will still be available.
Feature Toggle Strategy
Starting Out
When you first set up your branch, we recommend this approach:
- Start with the basics - Set up your menu and QR codes first
- Enable KDS when you have a kitchen display device and are ready for digital order tracking
- Enable Order Management when you want comprehensive order control
- Enable Reviews when you are prepared to monitor customer feedback
Growing Your Feature Set
As your comfort with the platform grows:
- Add one feature at a time to avoid overwhelming your staff
- Train your team on each new feature before enabling it
- Monitor how each feature impacts your operations
- Adjust based on what works for your specific restaurant
Multi-Branch Considerations
If you manage multiple branches:
- You do not need the same features enabled at every branch
- Test new features at one branch before rolling out to all
- Consider branch size and capacity when deciding which features to enable
- Larger, busier branches may benefit more from KDS and Order Management
Feature Dependencies
Some features work best when used together:
KDS + Order Management
While each can work independently, using both provides the most comprehensive order tracking:
- KDS handles the real-time kitchen workflow
- Order Management provides the administrative overview
- Together, they cover the entire order lifecycle
Ordering Features + Tables
For the best ordering experience:
- Set up tables with individual QR codes before enabling order features
- Table-specific QR codes allow orders to be associated with specific tables
- This is essential for KDS to display which table each order is for
You can enable features in any order, but planning the logical sequence improves the implementation experience.
Impact on Customer Experience
Feature toggles affect what customers see and can do:
With Order Features Enabled
- Customers can browse the menu AND place orders
- Orders are tracked and managed through the system
- Table identification helps with order delivery
Without Order Features
- Customers can browse the menu and view all products
- The digital menu serves as an information tool
- No ordering capability is available to customers
With Reviews Enabled
- Customers see an option to leave a review after their experience
- Reviews provide valuable feedback for your business
- Shows customers you value their opinions
Troubleshooting Feature Toggles
Feature Tab Not Appearing After Enabling
If you enabled a feature but the tab is not visible:
- Refresh the page in your browser
- Navigate away from the branch and back again
- Log out and log back in
- Verify the toggle is actually in the "on" position
Feature Not Working as Expected
If a feature is enabled but not functioning properly:
- Check that all prerequisites are met (e.g., tables for order tracking)
- Review the feature documentation for setup requirements
- Ensure your internet connection is stable
- Contact support if the issue persists
Next Steps
With settings and features configured, you are equipped to run your restaurant on Qrder. If you need help, learn about the support options available to you.
See also: Support to learn how to get help when you need it.